Return Policy

Return & Refund Policy

Effective Date: 01-06-2025
Business Name: RichSausage
Email: richsausage@gmail.com
Phone: +61 487 872 189

At RichSausage, we take pride in providing fresh, high-quality food products. Due to the perishable nature of our products, we follow a strict return and refund policy in line with the Australian Consumer Law.

When You Can Request a Return or Refund:

You are eligible for a replacement or refund if:

  • You received the wrong product

  • Your order was damaged or spoiled upon delivery

  • The product was not delivered as agreed

  • The product is not as described

We Do Not Offer Returns for:

  • Change of mind

  • Products returned after delivery without valid reason

  • Improper storage or handling after pickup or delivery

  • Partial consumption (e.g., “I ate half and didn’t like it”)

How to Request a Refund or Replacement:

  1. Contact us within 24 hours of receiving the product.

  2. Include:

    • Your order details

    • Photo(s) of the issue (if applicable)

  3. Email us at richsausage@gmail.com or WhatsApp +61 487 872 189

We aim to resolve all refund requests within 2 business days.

Resolution Options:

Depending on the issue, we may offer:

  • A full or partial refund

  • A replacement product

  • A store credit or discount on your next order

Storage Reminder:

To avoid spoilage, please refrigerate or freeze products immediately upon delivery or pickup. We are not responsible for issues arising from delayed refrigeration.